Dynamics 365 Customer Service
Delivering Exceptional Service at Every Touchpoint
Customers expect fast, consistent and personalised service across every channel. Dynamics 365 Customer Service provides the tools your team needs to resolve issues quickly, improve satisfaction and build loyalty. From case management to self service portals, everything is designed to make customer support simple, efficient and effective.
Common Challenges We Solve
Many organisations face the same service challenges
Disconnected systems make it difficult to track customer issues.
There is limited visibility into case history or previous interactions.
Resolution times are slowed down by manual processes.
Customers cannot easily get answers outside of business hours.
How Dynamics 365 Customer Service Transforms Experiences
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Case Management
Case management is streamlined so that every enquiry is tracked and managed from first contact to resolution.
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Automated Routing
Cases can be routed automatically to the right team or individual, with clear SLAs and escalations to ensure nothing is missed.
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Omnichannel Support
Customers can be supported across phone, email, live chat, social media and self service portals.
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Unified Customer View
All interactions are recorded against a single customer record, so agents always have the full context.
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AI Insights
AI driven insights highlight common issues, recommend knowledge articles and suggest next best actions.
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Virtual Agents
Virtual agents can handle routine questions around the clock, freeing up human agents to focus on more complex cases.
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Knowledge Base
Knowledge management ensures agents and customers can access a central library of articles, FAQs and guides.
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Service Analytics
Dashboards provide leaders clear data on response times, case counts, and satisfaction to spot trends and improve service.
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Get Started Today
Transform the customer and support representative experience today.
Why Work With Bixy
At Bixy we do more than deploy technology.
We learn your customer's journey and ensure Dynamics 365 Customer Service supports your team in providing first-class experiences.
Working with us means you get an implementation tailored to your service processes and goals.
Practical use of AI and automation to reduce workloads and speed up resolutions.
Ongoing optimisation ensures your system continues to deliver value as customer expectations evolve.
Our aim is to help you turn customer service into a genuine competitive advantage
Contact Us
Interested in working together? Call, email or fill out our form and we will be in touch shortly. We can’t wait to hear from you!
