Dynamics 365 Field Service
Optimise Service in the Field
Dynamics 365 Field Service helps organisations deliver reliable, efficient on-site service. It brings together scheduling, asset management, inventory, and customer communication in one connected platform. The result is fewer missed appointments, lower costs, and a consistently better experience for customers.
Common Challenges We Solve
Field service teams often face:
Manual or inefficient scheduling that wastes time and resources.
Engineers arriving without the right information, tools, or parts.
Limited visibility into asset history or previous work.
Customers frustrated by delays, repeat visits or poor communication.
Dynamics 365 Field Service addresses these challenges by connecting people, data and processes.
Engineers have the information they need at their fingertips, schedulers can optimise resources in real time, and customers stay informed at every stage.
How Dynamics 365 Field Service Transforms Your Organisation
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Intelligent Scheduling
Automatically allocate the right engineer with the right skills, tools and parts. Built-in routing reduces travel time and improves utilisation.
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Mobile Productivity
Engineers access work orders, customer details and asset information on any device, online or offline. They can capture photos, signatures, and notes on site.
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Proactive Maintenance
IoT integration means connected devices can trigger alerts before failures occur, enabling proactive servicing.
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Customer Engagement
Customers receive real-time updates, appointment reminders, and confirmation when work is complete.
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Inventory Management
Track parts and stock across depots, vehicles and warehouses to reduce delays and first-time fix rates.
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Get Started Today
Let’s talk about how Field Service can improve your organisation’s operations
Why Work With Bixy
Our consultants have delivered complex Field Service solutions across multiple industries.
Averaging over ten years of real-world implementation experience, they understand both the technology and the operational realities of managing a mobile workforce.
We speak plain English, adapt to your budget and timelines, and always focus on delivering outstanding value.
Contact Us
Interested in working together? Call, email or fill out our form and we will be in touch shortly. We can’t wait to hear from you!
