Our Support Services
Expert help when you need it
Dynamics 365 and Copilot should drive value every day for every user. That’s why our support services go beyond fixing issues. We help you keep your system in shape, guide your team, and build confidence with every update. We offer two support options: Standard Support and our enhanced Centre of Excellence (CoE) service. Both include consulting time each month, giving you ongoing access to our experts. Whether you're after stability or looking to push the boundaries with AI and automation, we’ve got the service tier to match your ambition
Standard Support
Centre of Excellence Support
Centre of Excellence Support
Reliable help, with expert input built in
- 2 hours/month of consulting or advisory time
- Break-fix support
- User assistance and troubleshooting
- Release and update management
- Basic system and usage reviews
- SLA-backed response times
- UK business hours coverage
Centre of Excellence Support
Centre of Excellence Support
Centre of Excellence Support
Strategic, proactive, and AI-aware
- 15 hours/month of consulting, advisory, or enhancement time
- Break-fix support
- Named consultant and regular strategic reviews
- Roadmap planning and usage optimisation
- Feature release briefings and change assessments
- Quarterly workshops or team clinics
- Priority access to product specialists
- Support to identify and embed AI use cases - from Microsoft Copilot to tailored automations that boost real productivity