Intelligence Centre Support and Delivery
Intelligence Centre is our retainer based support and delivery service for clients running Microsoft Dynamics, Power Platform, and AI workloads.
Our service rests on one clear principle. You should see exactly what your technology delivers every month. We do not track success through ticket counts or logged hours. Instead, we hold ourselves accountable for real results: shipping new features, improving performance, cutting costs, and reducing risk.
Essentials
We are there when you need us. This is a stability and awareness tier. We monitor your environment for issues and keep you informed about relevant Microsoft feature releases. We are reachable when something goes wrong or when you have a question you cannot answer yourself. You receive regular health checks and a brief monthly meeting to ensure that everything is going well.
We offer three structured monthly tiers. Each tier is defined by its primary purpose, ensuring you get exactly the right level of partnership.
Optimise
We work through this together. This is a continuous improvement tier for getting more out of your existing environment. We work alongside you to identify where the biggest friction points are and systematically remove them. You receive tangible improvements every month. We hold a Monthly Progress Call with you to review deliverables and update our shared focus.
Transform
We build alongside you. This is an active construction tier focused on new capabilities. We build AI powered capabilities, deploy agents, or extend Dynamics with custom logic. Every month delivers something new that did not exist the previous month. You receive a Roadmap and a vCTO Report to give your leadership team a clear picture of progress and direction.
Our Value Promise
We do not lock clients into long term contracts, and we do not hide behind hourly billing or meaningless SLAs. We offer a simple promise. If we miss our value targets, you have the freedom to cancel, or change tiers with just 30 days notice. It is a partnership defined by results.
What You Can Expect
The Shared Backlog: Every engagement starts with a collaborative list of what is working, what needs fixing, and what opportunities exist.
Clear Ownership: You own the priorities and we own the technical recommendations. Proactive, expert partnership.
The Monthly Review: Once a month, we review the backlog together to ensure our upcoming work aligns with any shifts in your business.
No Lock In: We earn your trust by delivering value every month. No long contracts, you can step away with just 30 days notice if we don’t deliver.
Contact Us
Interested in working together? Call, email or fill out our form and we will be in touch shortly. We can’t wait to hear from you!
